Dear Bono,
Yesterday, they started this new computer tracking system in the operating room. It's supposed to be more efficient, or something, but of course any new changes take longer at the beginning. I had a patient that was supposed to come in for an elective procedure. He came in on time, but nothing else was on time. I explained that we were behind due to this new computer program, and he simply said "I work in IT. You don't have to say anything else." He waited patiently for his procedure.
I love when people don't get angry about waits.
Sincerely,
JP
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